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- Navigate over to https://support.databank.com/login
- From the "Home page" using the left pane, scroll down and click on "My Account"
- Click on "Manage Users"
- Locate the user and click on the "Edit Button" (if you have a long list of users, you can click on the "Filter" box to narrow down your search
, 
- Click on "Permissions"
- Under "Access Approver" select either,
- "Temporary Access Approver" This allows an Admin (or a person with a Support role) to submit "Temporary Access Requests (only) - Physical access card will NOT be issued, or
- "Physical Access Administrator" This allows an Admin to submit "Permanente" physical access - Physical access card WILL be issued.
- Click "Submit" to save the changes
- Refresh your page, or sign out of the portal and then sign back in to allow the change to take affect.
- Click on the "Home" button from top left pane. Now you should be able to see "Activate New Access" listed under "Datacenter Physical Access"
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