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Service Level Agreements: N/A

Process:

Using Cisco Anyconnect

Installing AnyConnect VPN Client

1. Download the appropriate AnyConnect installer. This file will be located at https://<your_firewall_ip>. You will use the same login that is tied to your AnyConnect VPN service (ie. LDAP, Radius, etc). 

2. Once logged in, follow the instructions for web installation.

3. NOTE: If you are using a Mac, we do not support using the built-in Mac VPN client. We recommend using the AnyConnect Client.

4. Once downloaded, run the install wizard and accept the default settings.

5. End

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Connecting AnyConnect VPN Client to the Firewall

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Installing Global Protect VPN Client

1. Download the appropriate GlobalProtect installer. This file will be located at https://<your_firewall_ip> or https://<your_firewall_fully_qualified_name>. You will use the same login that is tied to your AnyConnect VPN service (ie. LDAP, Radius, etc).
   1. Upon entering your designated Global Protect portal address in a web browser, you may encounter an alert message. This is likely because the firewall is using a self-signed certificate, a common security measure.
   2. Select the Advanced button and proceed to the website
2. Once logged in, follow the instructions for web installation.

3. Select and download the appropriate image for your system. 

4. Once downloaded, run the install wizard and accept the default settings.

Connecting Global Protect VPN Client to the Firewall

1. Following the successful installation of the Global Protect Client VPN service, you should notice a new icon in your system's tray. Kindly click on it and ensure that your portal address is correctly entered.  input your correct portal address and proceed by selecting the 'Connect' button. This will prompt an authentication process for your service
2. If you find the portal address field to be incorrect or empty, kindly enter your firewall’s name or IP Address in the Connect field.
3. Click Connect.
4. If you are unsure of your firewall name or IP address please contact Databank Support.

5. This will prompt an authentication process for your service.

6. If you encounter any issues during this process, please do not hesitate to reach out to our dedicated support team. Operating 24/7, our support desk can be reached at (443) 266-2239, and our team stands ready to assist with any concerns or queries.

Disconnect from the VPN

1. Open the Global Protect Window from the system tray icon.
2. Click Disconnect.
3. End.

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