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Navigate to https://support.databank.com and log in using your existing DataBank Support Portal credentials.
After you are successfully logged in, expand the "Managed Systems" section of the left navigation bar, and select the "Firewall" menu item.
On the Systems page, select the datacenter containing your managed firewall in the drop-down menu, and then click on the managed firewall in the Firewalls list. If you have more than one managed firewall in a datacenter in a high-availability configuration, clicking on either firewall in the pair will work.
On the resulting System Details page, click on the "Manage Firewall" button. This will pop open a new window in your browser, if no window appears, check your browser navigation bar for details on a blocked pop up window and allow the pop up. Please do not bookmark the resulting page, as DataBank may need to migrate your firewall to a different Firewall Management Portal in the future, which would invalidate your bookmark.
This will open up the DataBank Palo Alto Firewall Management Portal, to proceed, click on the "Use Single Sign-On" link.
After clicking "Use Single Sign-On", enter your DataBank Support Portal username in the Username field. Due to system security requirements, this field is case-sensitive. Typically DataBank will configure usernames using lowercase letters only, but if you have doubts, please contact DataBank support to verify.
- If you receive the following screen containing an "Error Displaying SAML error response page" message, your DataBank Support Portal username is incorrect, lacks appropriate permissions, or your customer management profile is not configured on the Firewall Management Portal. Please try again and verify you're using the correct DataBank Support Portal username, and if it fails again, please contact DataBank Support for assistance.
- If you receive the following screen, you have successfully logged in to the DataBank Palo Alto Firewall Management Portal.
After you are logged in, there are 2 major navigation areas to be aware of in the Firewall Management Portal.
- First, is the "Device Group" navigator. If you have multiple individual firewalls, or high availability firewall pairs, you will need to select the appropriate Device Group to view their log messages, or device configurations. These devices will be named after the site, followed by a shortened version of your customer name, followed by a 2 digit index.
- Second, is the main navigation bar.
  - Monitor: This tab will allow you to view log entries from the firewall through the Management Portal. These logs are forwarded in batches from the firewall to the management portal, so there may be some delay between firewall activity and the log message being available.
  - Policies: This tab will allow you to view Security and NAT policies on your firewall, to verify configuration before requesting changes by DataBank, or for audit purposes.
  - Objects: This tab contains objects and groups which are used to keep your firewall configuration cleaner. For example, devices can be referenced by their name, and then grouped into logical groups such as "web servers" and "database servers", and then policy can be applied to that group rather than individual servers.
  - Network: This tab contains interface and VPN information.
  - Device: This tab contains configuration specific to a device, such as any certificates that are hosted on the device for GlobalProtect VPN endpoints.
Note: This new feature is not supported for Palo Alto firewalls associated with the former Zcolo platform. If you need additional information please reach out to the DataBank support team.
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