Purpose:

This article aims to show DataBank Portal users how to update their contact information within the customer portal. 

Prerequisites: 

• Must be an existing authorized user
• Must be an Admin to be able to update contact information
• Non-admin can either:
  • Ask an Admin within their organization to update their contact information on their behalf, or
  • Open a support ticket, or
  • Call Databank Support at 1-855-328-2247 (a callback verification will be required) 

Process:

• Navigate over to https://support.databank.com/login 
• Click on "My Profile" from the top right corner
  • 
• Update the desired fields and make sure
  • the "Time Zone" is selected, and 
  • The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
  •  
• Save Changes

If you are an Admin and you are updating someone else's contact information;

• From the "Home page" using the left pane, scroll down and click on "My Account"
  • 
• Click on "Manage Users"
• Locate the user and click on the "Edit Button" (if you have a long list of users, you can click on the "Filter" box to narrow down your search
  • ,
• Update the desired fields and make sure
  • The "Time Zone" is selected, and 
  • The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
  •  
• Save Changes

End 

This document (including any attachments) may contain confidential or proprietary information and is intended only for use by DataBank’s customers. Any unauthorized use or disclosure of the contents is strictly prohibited. All information contained in this document is provided “as is” with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to the warranties of performance, merchantability and fitness for a particular purpose.

Date Created Last Review Next Review Reviewed By Responsible Accountable Consulted Informed Approval 20 Dec 2024  20 Dec 2025  Support Operations Support Operations Sr. Director of Support Operations Support Operations Support Operations 2111739