Purpose:
Administrators can submit "physical access requests" to a datacenter using the DataBank customer portal. However, not all administrators have the necessary "physical access admin permissions." These permissions must be specified during account creation or added to an account later on. This article explains how administrators can add "physical access admin" permissions to their role, or to someone else's role within their organization.
Prerequisites:
- Must be an existing authorized user
- Must be an Admin
Note: A "Support" role can only have "Temporary Access Approver" added to their permissions.
Process:
- Navigate over to https://support.databank.com/login
- From the "Home page" using the left pane, scroll down and click on "My Account"
- Click on "Manage Users"
- Locate the user and click on the "Edit Button" (if you have a long list of users, you can click on the "Filter" box to narrow down your search
, 
- Click on "Permissions"
- Under "Access Approver" select either,
- "Temporary Access Approver" This allows an Admin (or a person with a Support role) to submit "Temporary Access Requests (only) - Physical access card will NOT be issued, or
- "Physical Access Administrator" This allows an Admin to submit "Permanente" physical access - Physical access card WILL be issued.
- Click "Submit" to save the changes
- Refresh your page, or sign out of the portal and then sign back in to allow the change to take affect.
- Click on the "Home" button from top left pane. Now you should be able to see "Activate New Access" listed under "Datacenter Physical Access"
End