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Comment: Updated from June 2023 thru January 2024

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Version history and release notes for the DataBank Customer Portal.


1/10/2024 - Version: 2024-Q1-1

New Features & Changes:

  1. 51434: Compliance: External Vulnerability Scans: added External Vulnerability Scan Reports widget which displays the results of the Tenable Monthly External Scans.  Clicking on the link in the Name column will open the Scan History widget which allows users to download individual scan reports.  

    Clicking on the dots in the Actions column provides menu options to download the latest scan report in PDF or CSV; as well as, initiating a rescan.

Bug Fixes:

  1. 67706: Datacenter Physical Access: Deactivate Access: fixed issues with cardholders remaining active after submission of deactivation.


12/15/2023 - Version: 2023-Q4-2

New Features & Changes:

  1. 66028: Colocation: Interconnects: the interconnects details sections were updated to display the data center names on campus cross connects.
  2. 37596: Compliance: Web Application Scans: new widgets were added to the Compliance page for customers that have Web Application Scanning (WAS).  A top-level widget was added that displays the number of scans available.  Clicking on the widget will direct the user to the details widget which displays information about the WAS scans. Clicking on the hyperlink in the Name column of the details widget opens the scan history widget which displays a list of the historical scans allowing the download of the detailed scan report.  Clicking on the Actions column provides users the ability to download the latest report in PDF or Excel format; as well as initiate a rescan.
  3. 57056: My Account: Financial Transactions: the export to excel feature was updated to a format that is more compatible for importing into a database.  Meta data was broken out into individual fields: Asset number, CID, Carrier Circuit ID, Carrier, Location A and Location Z.

Bug Fixes:

  1. Security: IPS/IDS Attack Trend Widget: fixed the sorting button.


11/17/2023 - Version: 2023-Q4-1

New Features & Changes:

  1. 64059: Home Page: Interconnects widget was added to visualize the Interconnects details.  It shows counts of existing interconnect, orders and draft orders.  Each count links directly to the associated tab on the Interconnect page.
  2. 60356: Support: Video Tutorials: Cross Connects: a new video was added to the Video Tutorials page for Cross Connects.
  3. 63837: Colocation: Interconnects: Order New was updated to automatically populate the Cage field on the order form when the suite that is selected is a Cage.
  4. 60905: Colocation: Interconnects: Added ability to order Campus Cross Connects.  If the data center selected allows campus cross connection, then a Data Center drop will appear on the Z side of the order form.  If users select a different data center than the A side, A Campus Cross Connect will be ordered.

Bug Fixes:

  1. 65825: Colocation: Interconnects: Draft Orders: fixed the auto-population of the cage field when the suite value is a cage.
  2. 59491: Support: updated the closed filter criteria to remove the selection of values that would result in inaccurately returning no results.


10/27/2023 - Version: 2023-Q3-3

New Features & Changes:

  1. 61173: Colocation: Interconnects: My Interconnects: Disconnect was updated to not require the user to upload a Disconnect Order (DFOC) attachment when 3rd party DFOC is required.  Please note, if DataBank does not receive a DFOC within 30 days of the disconnect order submission, the disconnect order will be cancelled.
  2. 63893: Compliance: Security Documents: the latest version of the Customer Portal Overview Guide was uploaded to the Security Documents widget

Bug Fixes:

  1. 63964: Colocation: Power calculations for the Utilization Percentage values on the Monitor tab were fixed
  2. 62345: Network & Internet: Bandwidth Usage widget was fixed to properly display the graph when an individual port is selected in the drop-down list.
  3. 63801: Online Order Execution: timeout errors were fixed
  4. 64008: Support: Add New Ticket: fixed errors when submitting a ticket with an attachment
  5. 63964: Colocation: Power Utilization % fixed calculations to display correct usage percentage


9/27/2023 - Version: 2023-Q3-2

New Features & Changes:

  1. Colocation: Interconnects: My Interconnects: Disconnect was updated to require the Disconnect Order (DFOC) document to be uploaded on the order when 3rd party DFOC is required.  If DataBank does not receive the DFOC, we cannot complete the disconnect and the order will be cancelled.
  2. Support: Request Disconnect was updated to send an automated email response stating, "We’ve received your request to terminate services. Your ticket has been created and will be addressed in the order in which it was received. A member of our team will contact you if additional information is needed. Please allow 2-3 weeks for a response. In the meantime, your dedicated account team will be happy to assist you."

Bug Fixes:

  1. 51053: Manages Systems: Virtual Private Cloud (VPC): fixed keyboard entry in Usage as of field
  2. 59476: Network & Internet: fixed 500 errors caused by request exceeding maximum allowed URL length
  3. 63253: Support: fixed errors when submitting Feedback after closing a ticket
  4. 62481: Colocation: Power Metrics: fixed empty power graphs


8/19/2023 - Version: 2023-Q3-1

New Features & Changes:

  1. 59011: Colocation: Interconnects: Export to PDF was updated to add Service Order, Carrier Circuit ID and LOA fields

Bug Fixes:

  1. 59706: Colocation: Interconnects: Connector type of product does not change after editing in ERP system
  2. 55643: Colocation: Interconnects: My Orders: Need to show $0.00 when there is not a charge on the UI and export files
  3. 61128: Colocation: Power Metrics: Power and Energy: data is not displayed in Monitor tab if filter value is changed


7/19/2023 - Version: 2023-Q2-5

New Features & Changes:

  1. 50840: Home Page: Your DataBank Team: Customer Success Manager Contact Card added
  2. 54944: Colocation: Interconnects: My Interconnects: Added the ability to search by Carrier Circuit ID
  3. 57055: Colocation: Interconnects: My Interconnects: Export to XLS: Updated to include Service Order, Carrier Circuit ID and LOA columns
  4. 37230: Manage Users: Add and Edit and My Profile pages were updated to allow users to opt-in/opt-out of maintenance notifications for specific data centers and components


6/14/2023 - Version:  2023-Q2-4

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