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  • Navigate over to https://support.databank.com/login 
  • Click on "My Profile" from the top right corner
    • <insert screenshot>Image Added
  • Update the desired fields and make sure
    • the "Time Zone" is selected, and 
    • The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
    • <insert screenshot> Image Added  
  • Save Changes

If you are an Admin and you are updating someone else's contact information;

  • From the "Home page" using the left pan, scroll down and click on "My Account"
    • <insert screenshot> Image Added
  • Click on "Manage Users"
  • <insert screenshot>
  • Locate the user and click on the "Edit Button" (if you have a long list of users, you can click on the "Filter" box to narrow down your search
    • <insert screenshot - pencil> , <insert screenshot - search box filter>Image Added , Image Added
  • Update the desired fields and make sure
    • The "Time Zone" is selected, and 
    • The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
    • <insert screenshot> Image Added 
  • Save Changes



This document (including any attachments) may contain confidential or proprietary information and is intended only for use by DataBank’s customers. Any unauthorized use or disclosure of the contents is strictly prohibited. All information contained in this document is provided “as is” with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to the warranties of performance, merchantability and fitness for a particular purpose.

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