Purpose:
This article aims to show DataBank Portal users how to update their contact information within the customer portal.
Prerequisites:
- Must be an existing authorized user
- Must be an Admin to be able to update contact information
- Non-admin can either:
- Ask an Admin within their organization to update their contact information on their behalf, or
- Open a support ticket, or
- Call Databank Support at 1-855-328-2247 (a callback verification will be required)
Process:
- Navigate over to https://support.databank.com/login
- Click on "My Profile" from the top right corner
- Update the desired fields and make sure
- the "Time Zone" is selected, and
- The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
- Save Changes
If you are an Admin and you are updating someone else's contact information;
- From the "Home page" using the left pane, scroll down and click on "My Account"
- Click on "Manage Users"
- Locate the user and click on the "Edit Button" (if you have a long list of users, you can click on the "Filter" box to narrow down your search
, 
- Update the desired fields and make sure
- The "Time Zone" is selected, and
- The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
-
- Save Changes
End