How to update your contact information in the Portal

Purpose:

This article aims to show DataBank Portal users how to update their contact information within the customer portal. 

Prerequisites: 

• Must be an existing authorized user
• Must be an Admin to be able to update contact information
• Non-admin can either:
  • Ask an Admin within their organization to update their contact information on their behalf, or
  • Open a support ticket, or
  • Call Databank Support at 1-855-328-2247 (a callback verification will be required) 

Process:

• Navigate over to https://support.databank.com/login 
• Click on "My Profile" from the top right corner
  • 
• Update the desired fields and make sure
  • the "Time Zone" is selected, and 
  • The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
  •  
• Save Changes

If you are an Admin and you are updating someone else's contact information;

• From the "Home page" using the left pane, scroll down and click on "My Account"
  • 
• Click on "Manage Users"
• Locate the user and click on the "Edit Button" (if you have a long list of users, you can click on the "Filter" box to narrow down your search
  • ,
• Update the desired fields and make sure
  • The "Time Zone" is selected, and 
  • The phone "Area Code" is selected from the drop-down box. For example; if you are in the USA, select +1 (US Flag)
  •  
• Save Changes

End 

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